Delete Your Account

Overview

This page explains how to permanently delete your FlyLine account and the personal data associated with it. You can complete the request from inside the app, or by emailing us directly.

Delete from inside the app

1. Open the FlyLine app and sign in to the account you want to delete.
2. Tap the More tab in the bottom navigation bar.
3. Tap your profile at the top of the More screen.
4. Tap Delete Account.
5. Confirm the deletion when prompted. Your account will be removed immediately.

Delete by email

If you no longer have access to the app, send a deletion request from the email address on your account to [email protected] with the subject “Delete my account”. We will verify the request and complete the deletion within 30 days.

What gets deleted

When you delete your account, we permanently remove:

• Your email address and account record.
• All active sign-in sessions and authentication tokens.
• Any profile information you have provided.
• Your subscription record on our servers (cancellation of the underlying App Store or Play subscription must be done from your device's store settings).

What is kept, and for how long

• Aggregated wait-time contributions — wait-time check-ins you submitted are stored only as anonymous additions to community averages for each airport and time window. These contributions are not linked to your identity and are kept indefinitely so that historical wait-time statistics remain accurate.
• Crash diagnostics — crash reports collected by Google Firebase Crashlytics are not linked to your account and follow Google's retention policy (typically 90 days).
• Backups and logs — copies of deleted data may persist in encrypted backups and operational logs for up to 30 days before being purged.
• Records we are legally required to retain — for example, payment or tax records — are kept for the period required by law.

Questions

For any questions about account deletion or your data, contact us at [email protected].